Re:    Notice to customers regarding potential Canada Post work stoppage

Essex Powerlines will continue to issue bills on the regular billing dates, and be delivered using other means when possible. Customers on eBILLING will continue to receive uninterrupted email notifications regarding their eBILL. Please note that customers are still responsible for keeping their account current through the duration of the potential Canada Post work stoppage. Failure to do so will still result in late fees and being subject to the disconnection process. Customers can continue to utilize our eCARE system to access their account information.  This is an opportune time for customers to sign up for eCARE and/or eBILLING. This will allow you to view your account status and access current and past bills. For more information on eCARE please visit http://myaccount.essexpowerlines.ca For assistance in setting up eBILLING and eCARE please call our customer service department at 519-737-6640. Additionally, customers can email feedback@essexpowerlines.ca or call our customer service department at 519-737-6640 requesting billing information and/or account balances.

Payments can be made at any Financial Institution or via Internet or Telephone Banking. Our automated phone system will also accept payments through the Paymentus feature by dialing 519-737-6640. Payments can also be made in person at the Essex Powerlines office located at 2730 Highway 3, Oldcastle ON, N0R 1L0 between 8:30am and 4:00pm on Monday to Friday.