Energy Supply Choices
There are two ways you can buy electricity:
- Allow Essex Powerlines to buy it on your behalf under the Standard Supply Service; or
- Through an Electricity Retailer
Standard Supply Service
When Essex Powerlines buys electricity on your behalf under Standard Supply Service, you pay the current legislated fixed pricing for low volume and designated customers. If you are not a low volume or designated customer, but are still considered on SSS, you will pay the spot market price.
To receive Standard Supply Service, all you have to do is create an account with Essex Powerlines. This is what you will automatically receive (unless you choose to sign up with an electricity retailer).
If you have signed a contract with a retailer, your pricing will be determined by the conditions of that contract. Contact your retailer for further information. Any price per kilowatt hour (kWh) quoted by an electricity retailer is for the Cost of Energy portion of your electricity bill only, not on any of the other charges.
A customer who signs with an electricity retailer might save money but might also end up paying more. This is why it is very important to compare terms of retailers’ contracts very carefully before signing.
Consider this information before making your choice
In the situation of a rental property, who chooses an electricity supplier- the tenant or the landlord?
If you have a separate meter and you pay your own electricity bill, you can choose an electricity supplier. If your electricity is included in your rent, the landlord has the choice of electricity supplier.
Does competition mean that different companies will put up power lines in my neighbourhood in order to provide me with choice?
Transmission and distribution of electricity continues to be provided by regulated transmission and distribution utilities. This means the same wires will be used to transmit electricity to your home. It is just like long distance phone services- the wiring doesn’t change.
Essex Powerlines will continue to read your meter.
Will I risk a power outage in the process of switching companies or if my retailer goes out of business?
No. Electricity will continue to flow to you in either case. If a retailer goes out of business, even unexpectedly, you will not be left without power. If you switch electricity providers, your power will continue without interruption. Power distribution will continue to be provide by Essex Powerlines. The same standards of reliability you are used to will be maintained.
Call Essex Powerlines. We still own the local distribution wires and poles, and are responsible for maintaining and repairing the power lines and ensuring electricity is delivered to your home.
If I don’t buy my electricity from Essex Powerlines, will this affect the service I receive from the utility?
We are responsible for delivering the electricity to you via our power lines, which still makes you an Essex Powerlines customer. Regardless of who you buy your electricity from- whether Essex Powerlines or a retailer- you will continue to get the same quality of service from us.