Billing & Payment Options
Essex Powerlines offers many different options to allow you to make your payments on time and without any hassle! Choose the method that is most convenient for you.
Automated Payment
Essex Powerlines offers automated payment plans, so you never have to worry about missing a bill! Below are out automated payment plan options:
Pre-Authorized Payments
Once you have enrolled in our Pre-Authorized Payment Plan (PAP), the amount due will be automatically deducted from your bank account on the due date each month.
If you are interested in signing up for the Pre-Authorized Payment Plan, please fill out the following form and email it to customerservice@essexpowerlines.ca or mail it to Essex Powerlines.
Essex Powerlines
2730 Highway #3, Oldcastle, ON N0R 1L0
Equal Monthly Payments
Our Equal Monthly Payment Plan allows you to spread your annual electricity costs evenly through the year for easier budgeting and a more predictable monthly bill. You must be a qualified customer to be on the Equal Monthly Payment Plan. There is no charge for the plan and you can withdraw at any time. For more information, please call our Customer Service Representatives at 519-737-6640.
Credit Card
Essex Powerlines provides customers with an easy way to make payments by credit card online or by telephone. Credit card payments go through Paymentus. Paymentus charges a percentage of your cost as a service fee. Customers are responsible for this additional fee, as Essex Powerlines does not absorb these costs. Please note that Paymentus does not accept American Express.
Why is there a service fee?
Credit card companies charge businesses like Essex Powerlines a percentage of the payment for processing it. Most merchants embed this fee in their price of their product or service. Being a regulated utility, we do not include the processing fee in our approved rates and charges that we bill our customers. In order to be fair to all customers, we have to ensure that the users of the credit card service pay for the service. The service fee goes to Paymentus and no portion of this service fee goes to Essex Powerlines.
How do I pay by credit card over the phone?
If you are paying by credit card over the phone, you can call the toll free number at 1-877-811-8475. You will need to have the payment information in front of you, including the account details, credit card information, and payment amount. You should receive a confirmation number once your transaction is complete.
Bank
You can pay your bill in person at a bank. Just make sure to bring your bill with you to make a payment on your account! Or you can set up online Interac payments to Essex Powerlines through your financial institution.
Select your institution below:
Don’t see your financial institution listed here? Ask them about online bill payments.
Cheque or Money Order
Prefer to send a cheque or money order? Simply fill our a personal cheque from your financial institution and mail it to our offices. Please make sure to send the bottom portion of your bill with your payment. Money orders can also be purchased at most financial institutions in Canada. Simply mail your money order to Essex Powerlines. Please ensure you allow sufficient time for payment to reach us by the due date. This payment option may take longer than others.
Payment Conditions
- Hydro, water, sewer and applicable taxes are billed following the period in which they accrued and thus are payable on the due date specified.
- Payments much reach our office or be postmarked on or prior to the due date to avoid a late payment charge of 1.5% per month.
- Failure to receive bill does not entitle customer to net payment.
- Payments received after the due date may be too late to be reflected on the next billing.
- Services may be discontinued on accounts unpaid after the due date if applicable payment arrangements have not been made.
- Pay attention to payment and disconnection dates on Final Notices.
- Essex Powerlines is not responsible for any loss, damage or inconvenience that may result.