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Financial Assistance

There are several programs offered to help our low-income customers with paying their electricity bills. You must meet the criteria for these programs.


Low Income Energy Assistance Program (LEAP) is a comprehensive, year-round emergency financial assistance program developed by the Ontario Energy Board to assist low-income energy customers and help manage their bill payments and costs. Emergency financial assistance is funded through the distribution rates of distributors.

In order to qualify, your household income must be below a certain limit, depending on two factors:

  • How many people live in the house
  • Your combined household income

The delivery of LEAP Emergency Financial Assistance relies heavily on co-operation between utilities and social service agencies. It is expected that as agencies screen and assess applicants in need, that they may refer customers not only for Emergency Financial Assistance, but also for customer service measures and/or conservation programs.  For more information on LEAP, or to see if you qualify, please visit the Ontario Energy Board website.

Please note that all applications for this assistance program are received and approved through our intake agencies. To begin your application, please call one of the following intake agencies:


The Ontario Electricity Support Program (OESP) is offered through the Ontario Energy Board to low-income customers. OESP provides monthly on-bill credits for lower-income customers to reduce their electricity bills.

If you’re a customer of an electricity utility and have a total household income that falls below a certain limit, you may qualify for a reduction on your electricity bill through OESP. 

For more information on OESP or to see if you qualify, please visit the Ontario Energy Board website. 

To begin your application, please visit For assistance filling out the form, contact our Customer Service department at 519-737-6640 or our intake agencies Housing Information Services at 519-254-4824 or Unemployed Help Centre at 519-944-4900.

COVID-19 Energy Assistance Program (CEAP)

Please note that the COVID-19 Energy Assistance Program (CEAP) funding has been dispersed. We will no longer be accepting applications.

The Government of Ontario has announced the COVID-19 Energy Assistance Program (CEAP) which provides a one time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. 

COVID-19 Energy Assistance Program for Small Business (CEAP-SB)

Please note that the COVID-19 Energy Assistance Program- Small Business (CEAP-SB) funding has been dispersed. We will no longer be accepting applications.

The Government of Ontario announced $8 million for the COVID-19 Energy Assistance Program for Small Business (CEAP-SB) to help small businesses that are struggling to pay their energy bills as a result of COVID-19 emergency. We expect that program details will be available later this summer. 


The saveONenergy Energy Affordability Program (EAP) has replaced the Home Assistance Program that was previously offered under the saveONenergy Interim Framework. EAP provides support to income-eligible electricity consumers by offering energy-saving upgrades tailored to the specific needs of your home, helping to lower your monthly electricity costs and to increase your home comfort.

Depending on your situation, you may receive different energy-saving products and services. Some participants may qualify for a free home energy needs assessment conducted by a trained energy professional that will help identify energy-efficient upgrades available for their homes, such as replacement of inefficient appliances and professionally-installed insulation and draft-proofing. These upgrades may be installed during or after an in-home visit.

Other participants may qualify instead for free energy saving kits. These are customized to meet their energy needs and could include energy-saving LED lighting, timers, faucet aerators and/or a clothes drying line.

All expert advice and energy-saving home upgrades under this program are completely free of charge.

To see if you are eligible, visit the saveONenergy website.

Keep the Heat 

“Keep the Heat” is an energy assistance program administered between the Unemployed Help Center and Housing Information Services. The program is delivered by a host of community-based agencies serving residents of the Windsor and Essex Country region, and functions within a framework that is efficient and accountable to the community it supports and those who fund it. 

To see if you qualify, please visit The Unemployed Help Centre website.

Ontario Energy Rebate (OER)

The Ontario Electricity Rebate (OER) is for most households, farms, long-term care homes and small businesses. Eligible consumers automatically receive the rebate, which appears on bills as a separate line item at the bottom of your electricity bill. For more information, visit the Ontario website.

Ontario Energy Rebate for Multi-Unit Complex

The Ontario Electricity Rebate (OER) provides eligible customers with a reduction on the amount of their bill before HST. If you have a multi-unit complex that uses more than 250,000 kwh/year, it may be eligible to receive the OER. To see if your multi-unit complex is eligible please complete the form below.