The Electricity Sector in Ontario has gone through major changes since 1997. At that time, Ontario Hydro was responsible for most of the electricity sector in the Province.
Presently, provincial bodies such as those listed below supervise the Electricity Sector. The Ministry of Energy has overall responsibility for the Sector (www.energy.gov.on.ca). More information about the Electricity Sector can be found through these websites.
- Ontario Energy Board (www.ontarioenergyboard.ca)
- Independent Electricity System Operator (www.ieso.ca)
- Electrical Safety Authority (www.esasafe.com)
Local Distribution Company
Essex Powerlines is the Local Distribution Company for the towns of Amherstburg, LaSalle, Leamington and Tecumseh. As such, Essex Powerlines owns and operates the physical electricity infrastructure in these areas. Essex Powerlines is the default company from which consumers purchase electricity from the provincial grid.
Some customers in the Essex Powerlines service area elect to purchase electricity from Retailers. These customers enter into independent contracts with Retailers. Essex Powerlines is not a Retailer and does not solicit business from residents through door-to-door, over-the-phone or other methods. The Ontario Energy Board is responsible for regulating Retailers and any questions or concerns about Retailers should be directed to the Ontario Energy Board.
Essex Powerlines Corporation Performance Scorecard
The Ontario Energy Board’s (“the Board”) Renewed Regulatory Framework is a comprehensive performance-based approach to regulation that promotes the achievement of four performance outcomes to the benefit of existing and future customers: customer focus, operational effectiveness, public policy responsiveness, and financial performance. The Performance Scorecard was developed to measure these four outcomes of Local Distribution Companies (LDC’s) across the province. Essex Powerlines is one of these Local Distribution Companies.
The framework aims to align customer and distributor interests, continues to support the achievement of important public policy objectives, and places a greater focus on delivering long term value for money.
Distributors are expected to achieve continuous improvements that reduce costs and deliver service levels that their customers value. For customers, the Board’s performance-based approach aims to encourage distributors to operate effectively, continually seek ways in which to improve their productivity and performance and, importantly, better engage with their customers to better understand and respond to their needs, and demonstrate the value that they deliver.
To facilitate performance monitoring and eventually distributor bench marking, the Board will use a scorecard approach to effectively translate the four outcomes into a coherent set of performance measures. This approach effectively organizes performance information in a manner that facilitates evaluations and meaningful comparisons.
The scorecard is set up to show the five most recent years of performance. The scorecard is designed to track and show an individual distributor’s performance gains over a period of time and at a point in time. The Board has set policies on the measures that will be used to assess a distributor’s effectiveness and improvement in achieving the four performance outcomes. These measures are summarized below:
Essex Powerlines remains committed to continuous improvement through ongoing efforts to improve services and/or processes that are valued by our customers. The Scorecard is a valuable tool for customers to monitor our progress and to provide feedback. Scorecard results will be posted annually. Additional information regarding the regulations and requirements by distributors can be found on the Ontario Energy Board’s website including the scorecards from other LDC’s in the province. www.ontarioenergyboard.ca.
Customers can also direct their inquiries regarding the Scorecard to firstname.lastname@example.org or call our customer service department at 519-737-6640