NEW – Customer Choice
If you are a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can now choose to switch to Tiered prices beginning November 1, 2020. If you want to continue paying TOU prices, no action is required. If you would like to learn more about your pricing options, click here.
Click here to learn more.
Go Green to Win Green!
Sign up for Paperless Billing for your chance to win 1 of 4 $1,000 credits to be applied to your bill. Contest ends December 31, 2020.
See Contest Rules & Regulations
Outage Updates and Information
Your source for all current and planned outage information. You can report an outage using our online form or you can call our Outage Centre at 519-737-6640
Outage MapReport an Outage2019 Local Distribution Company of the Year
Essex Powerlines was recognized as the Local Distribution Company of the year for its outstanding performance
and diversity of key accomplishments, innovations and best practices
News & Media
Customer Choice is Here.
The Ontario government has announced a new electricity rate selection plan. Both residential and small business customers can now choose between Time-of-Use pricing or Tiered pricing beginning November 1, 2020….
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Ontario’s Electricity Supply Mix – 2020
O. Reg. 416/99 requires retailers to disclose to consumers the Ontario system-wide electricity supply mix in the manner established by the Ontario Energy Board. The Board’s Directive for the Disclosure…
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Outage Causes and Prevention- Statement to Customers
We recognize there has been an increase in occurrences of brief and sustained power outages in our service territories and can assure you that we are working to fix this…
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You can track your usage in near real-time with our online customer portal, MyAccount.
Learn moreFinancial Assistance
If you are experiencing difficulty paying your electricity bills, there are a number of programs available for you!
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