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energy made easy.

Tracking your usage and utility information has never been easier! With our customer portal, MyAccount, you have unlimited, 24/7 access to view your usage data in near real-time. Viewing usage data helps customers make beneficial, cost-saving decisions on how and when you use your utilities.

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NEW – Customer Choice

If you are a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can now choose to switch to Tiered prices beginning November 1, 2020. If you want to continue paying TOU prices, no action is required. If you would like to learn more about your pricing options, click here. 

Click here to learn more.
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Sign Up for Paperless Billing Today

Paperless billing is made easy with our customer portal, MyAccount. Did you know that if every Essex Powerlines customer signed up for paperless billing, we could save up to 250 TREES a year? Plus, when you register for paperless, you get 24/7 access to your energy usage, consumption history, and more!

Register Today
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Outage Updates and Information

Your source for all  current and planned outage information. You can report an outage using our online form or you can call our Outage Centre at 519-737-6640

Outage MapReport an Outage

Our Go Green to Win Green contest period has ended. Thank you to those who have registered for paperless billing. For updates on the draw, see the Contest Rules & Regulations page.

2019 Local Distribution Company of the Year

Essex Powerlines was recognized as the Local Distribution Company of the year for its outstanding performance
and diversity of key accomplishments, innovations and best practices

News & Media

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Ontario Extends Off-Peak Electricity Rates

Ontario has once again extended its off-peak electricity rate to provide relief for families, small businesses and farms to support those spending more time at home while the province maintains…

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Updated Criteria for CEAP and CEAP-SB

On June 1, 2020, the Government of Ontario confirmed that it has made $9 million available for the COVID-19 Energy Assistance Program (CEAP) to support residential customers and $8 million…

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News Releases

Tips and Tools

You can track your usage in near real-time with our online customer portal, MyAccount.

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Financial Assistance

If you are experiencing difficulty paying your electricity bills, there are a number of programs available for you!

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Essex Powerlines is taking active measures to support its customers during the COVID-19 pandemic.