Essex Powerlines is joining other Local Distribution Companies across Ontario in providing relief to electricity customers during the COVID-19 pandemic. After participating in a conference call with the Ministry of Energy, Northern Development & Mines, Essex Powerlines along with other Ontario Local Distribution companies have committed to voluntarily suspend electricity disconnections in light of the recent Provincial announcement of declaring a State of Emergency. Essex Powerlines has committed to a three-month extension of the disconnection moratorium for its customers, effective as of March 17, 2020.
The change to the disconnection moratorium is meant to help customers who are working from home and who are in need of financial assistance. Essex Powerlines recognizes the importance of continuing to serve its customers reliably, safely and efficiently, and as such, a temporary relief for customers who are in need will ensure just that.
“Essex Powerlines prides itself in supporting the community in any way that we can and are committed to working together during the COVID-19 pandemic. It is a very difficult time for everyone, and we want the community to know that we are looking to alleviate the concerns of our customers so that they can focus on keeping themselves and their families safe,” said Joe Barile, General Manager, Essex Powerlines Corporation.
As the COVID-19 pandemic rapidly evolves, the government will continue to implore other rate relief measures and is committed to making changes that assist Ontarians during these unprecedented times. Essex Powerlines has committed to work jointly with the Ministry and Ontario Local Distribution Companies to bring the best possible solution to Ontarians and to its customers as we transition through this difficult time together.
Essex Powerlines will continue to update its customers as information becomes available. For updates, please visit www.essexpowerlines.ca or follow us on Facebook and Twitter @essexpowerlines