Participate in the 2018 Customer Consultation Workbook
Friday, 26 May 2017 14:48

Participate in the 2018 Residential, Small Business & Commercial/Industrial Customer Consultation Workbook 

The Essex Powerlines customer consultation workbook will be available to all Essex Powerlines customers from May 29th - June 12th.

We want to hear from our customers about level of satisfaction & our plans for 2018 - 2022.  

You do not need to be an expert!

Click here for more information

 
Hydro Collection Scam
Wednesday, 24 May 2017 12:11

Hydro companies in Ontario are getting reports of scammers claiming to be from the company's collection and billing department.

The caller asks a few questions and states the customer's account must be paid immediately.

The customer is provided payment options such as prepaid debit, PayPal, or wire transfer that must be completed in a very short time period or power will be cut off.

Customers are being advised to contact Canadian Anti-Fraud Centre immediately if you receive a suspicious call at 1-888-495-8501.

Customers with questions about their accounts can call Essex Powerlines at 519-737-6640.


 
ESSEX POWERLINES WINS 2016 INNOVATION AWARD
Wednesday, 05 April 2017 14:22

ESSEX POWERLINES AND COLLUS POWERSTREAM RECIPIENT OF INNOVATION AWARD


On March 27th, Essex Powerlines and Collus PowerStream accepted the Innovation Excellence Award for the joint “Digital Grid 2.0” project. The award was presented at the Royal York Hotel in Toronto, coinciding with the Electricity Distributors Association’s annual general meeting.

Technology is advancing rapidly and it is important that Utilities in Ontario be ready to adapt to change. The convergence of energy delivery, the internet, storage, generation and new emerging technologies like electric vehicles has become a reality for the energy industry and the distribution system. Essex Powerlines and Collus PowerStream have successfully implemented the “Digital Grid 2.0” while using different systems through the same universal platform, SmartMap. This has allowed the individual utilities to unify information within the organization to create standardized decision making capability.


“This innovative technology allows us to reduce the number of outages as they can now be addressed proactively and allows us to clearly identify the issues on our system,” said Joe Barile, General Manager of Essex Powerlines. “The collaborative efforts and success of Essex Powerlines and Collus PowerStream on innovation demonstrates that we are ready to adapt through forward thinking initiatives.”


Leveraging the latest in utility software, the two companies fused different operating systems through the same universal platform, resulting in improved reliability and service. With built-in capabilities to support the adoption and integration of new technologies, this forward-thinking project is preparing LDCs and their customers for the evolution of the seamless integration between the “Internet of Things and Energy.” Our local grids are transforming into what can better be described as the “Energy Internet.” This award recognizes Local Distribution Companies that have introduced unique business models focused on new or better ways of creating value while having a meaningful impact on customer satisfaction.

 
Essex Powerlines 2017 Rate Application
Saturday, 21 January 2017 09:05

NOTICE OF APPLICATION AND HEARING FOR AN 
ELECTRICITY DISTRIBUTION RATE CHANGE 
Essex Powerlines Corporation

Essex Powerlines Corporation (“EPLC”) has applied to the Ontario Energy Board for
approval to change its delivery charges beginning May 1, 2017.

For additional information on billing items visit the Consumer page of the Board’s
website at http://www.ontarioenergyboard.ca.

CLICK HERE TO DOWNLOAD THE RATE APPLICATION

 
Attention LaSalle Customers
Tuesday, 20 December 2016 14:53



As of January 1, 2017, the Town of LaSalle will be taking over the water billing.  If you are calling to set up a move on your account, you must also contact the Town of LaSalle to set up the move for your water service.  Their number is 519-969-7770.

The last water bill to be paid to Essex Powerlines will be the due date of January 27, 2017. The February bill will be for electric services only.

Any payments received for water service after March 31st will be applied to the electric service as we will no longer bill the water.


Thank you.

 
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