EPL has applied to change electricity distribution rates
Wednesday, 29 October 2014 00:00

Essex Powerlines Corporation has applied to

change its electricity distribution rates.

Learn more. Have your say.

Essex Powerlines Corporation has applied to the Ontario Energy Board to decrease the amount it charges by approximately $0.04 each month for the typical residential customer beginning on January 1, 2015 and to increase the amount it charges by approximately $0.28 each month for the typical residential customer beginning on May 1, 2015. Other customers, including businesses, may be affected as well.

The requested rate decrease starting January 1, 2015 is due to a temporary credit related to smart meter cost recovery. The requested rate increase starting May 1,2015 is tied to inflation and other factors intended to promote efficiency. Essex Powerlines Corporation has also applied to recover the costs of the installation of smart meters. The Ontario Energy Board will hear both the rate case and the smart meter cost recovery case as part of one proceeding.


The Ontario Energy Board (OEB) will hold one consolidated hearing to consider both of Essex Powerlines’ requests. We will determine whether Essex Powerlines has used the applicable models and formulas as required by the OEB for the rate change. At the end of these hearing, the OEB will decide on the appropriate rate changes and on whether to allow the recovery of costs associated with the installation of smart meters in Essex Powerline’s service area. The OEB is an independent and impartial public agency. We make decisions that serve the public interest. Our goal is to promote a  financially viable and efficient energy sector that provides you with reliable energy services at a reasonable cost.


You have the right to information regarding this application and to be involved in the process. You can:
• review Essex Powerlines’ application on the OEB’s website now;
• file a letter with your comments, which will be considered during the hearings;
• become an active participant (called an intervenor). Apply no later than November 10th, 2014 after the publication or service date of this notice or the hearing will go ahead without you and you will not receive any further notice of the proceeding;
• at the end of the process, review the OEB’s decision and its reasons on our website.

The OEB does not intend to award costs in the proceeding for the inflation-based adjustment to Essex Powerlines’ distribution rates as Essex Powerlines has only made proposals of a mechanistic nature within OEB’s guidelines.

The OEB will consider cost awards that are in accordance with the Practice Direction on Cost Awards in the proceeding to review Essex Powerlines’ smart meter costs.


These proposed charges relate to Essex Powerlines’ distribution services.  They make up part of the Delivery line -- one of the five line items on your bill. Our file number for this case is EB-2014-0072. Our file number for the review of Essex Powerlines’ costs related to the installation of smart meters is EB-2014-0301.  To learn more about these hearings, find instructions on how to file letters or become an intervenor, or to access any document related to these cases please select the appropriate application from the list at the OEB website: www.ontarioenergyboard.ca/notice. You can also phone our Consumer Relations Centre at 1-877-632-2727 with any questions.


There are two types of OEB hearings - oral and written. Essex Powerlines has applied for a written hearing. The OEB is considering this request. If you think an oral hearing is needed, you can write to the OEB to explain why.


If you write a letter of comment, your name and the content of your letter or the documents you file with the OEB will be put on the public record and the OEB website. However, your personal telephone number, home address and email address will be removed. If you are a business, all your information will remain public. If you apply to become an intervenor, all information will be public.

This hearing will be held under section 78 and 21(5) of the Ontario Energy Board Act, 1998, S.O. 1998 c.15 (Schedule B).



Public Information Session
Monday, 27 October 2014 08:09

We invite all of our electricity customers to attend our Public Information Session to learn background information on the electricity distributor industry and our 2016 electricity rate application including our capital expenditure plan.

Tuesday November 25, 2014 6 p.m. – 7 p.m.

St. Nicholas Macedonian Orthodox Church
5225 Howard.Ave. LaSalle, ON.

Paperless BIlling Contest
Tuesday, 21 October 2014 11:33

For complete contest rule please visit www.essexpowerlines.ca/rules

OEB scorecard
Wednesday, 24 September 2014 18:00

Essex Powerlines Corporation Performance Scorecard

Click here to DOWNLOAD the Essex Powerlines Scorecard

Click here to DOWNLOAD the Scorecard Frequently Asked Questions

The Ontario Energy Board’s (“the Board”) Renewed Regulatory Framework is a comprehensive performance-based approach to regulation that promotes the achievement of four performance outcomes to the benefit of existing and future customers: customer focus, operational effectiveness, public policy responsiveness, and financial performance. The Performance Scorecard was developed to measure these four outcomes of Local Distribution Companies (LDC’s) across the province.  Essex Powerlines is one of these Local Distribution Companies.

The framework aims to align customer and distributor interests, continues to support the achievement of important public policy objectives, and places a greater focus on delivering long term value for money.

Distributors are expected to achieve continuous improvements that reduce costs and deliver service levels that their customers value. For customers, the Board’s performance-based approach aims to encourage distributors to operate effectively, continually seek ways in which to improve their productivity and performance and, importantly, better engage with their customers to better understand and respond to their needs, and demonstrate the value that they deliver.

To facilitate performance monitoring and eventually distributor bench marking, the Board will use a scorecard approach to effectively translate the four outcomes into a coherent set of performance measures. This approach effectively organizes performance information in a manner that facilitates evaluations and meaningful comparisons.

The scorecard is set up to show the five most recent years of performance.  The scorecard is designed to track and show an individual distributor’s performance gains over a period of time and at a point in time. The Board has set policies on the measures that will be used to assess a distributor’s effectiveness and improvement in achieving the four performance outcomes. These measures are summarized below:

First Contact Resolution and Public Safety are currently being reviewed by the Ontario Energy Board to establish the appropriate measures. Essex Powerlines has engaged Innovative Research Group to conduct a customer satisfaction survey to meet this requirement.  The survey will be conducted during September/October. Distribution System Plan Progress will be reported in a subsequent period.

Essex Powerlines remains committed to continuous improvement through ongoing efforts to improve services and/or processes that are valued by our customers. The Scorecard is a valuable tool for customers to monitor our progress and to provide feedback.  Scorecard results will be posted annually.  Additional information regarding the regulations and requirements by distributors can be found on the Ontario Energy Board’s website including the scorecards from other LDC’s in the province.  www.ontarioenergyboard.ca.

Customers can also direct their inquiries regarding the Scorecard to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call our customer service department at 519-737-6640.

Bogus Collection Calls
Friday, 19 September 2014 11:22

Consumer Alert: Bogus Collection Calls

This is a consumer alert warning customers about “threatening phone calls” to pay their hydro bills. Some electricity customers have been receiving aggressive phone calls demanding that they pay their electricity bills via electronic wire transfer or a credit card. Customers are then told if they don’t make a payment their hydro will be disconnected. Customers are asked to call a 1-800 number that connects to a fake billing department. Payment acquisition for overdue accounts is not conducted in this way. Customers are asked to never provide any personal information to unknown people over the phone. If you believe you’re a victim of fraud, you’re encouraged to contact Windsor police.


Page 7 of 12