CONTINUED SERVICE PLANNING FOR CORONAVIRUS (COVID-19)
Dear Valued Customers,
With the increasing news and concern regarding the Coronavirus (COVID-19) pandemic, we recognize the importance of continuing to serve you reliably, safely and efficiently. We assure you that we have been closely monitoring news from reputable sources, such as the Government of Canada, World Health Organization and Centers for Disease Control and Prevention (CDC). We are working together with Local Distribution Companies across Ontario to collaborate on coordinated efforts and mutual aid where needed.
Although Windsor-Essex does not have any confirmed cases at this time, Essex Powerlines is taking extra precautions to keep customers, employees and communities at large safe. We remain committed to transparency during this time and have defined our contingency plan for various types of situations that may arise. While the risk still remains low in Canada, Essex Powerlines is taking the following measures to limit the spread of an outbreak:
• Customers are asked to please refrain from visiting Essex Powerlines Office. If you need assistance, please call our Customer Service Representatives at 519-737-6640.
• On-site and in-person scheduled meetings with third parties have been suspended until further notice. Meetings will be conducted by webinar, conference call or other virtual communication tools we have in place.
• Cleaning protocols, such as routine surface cleaning, has been enhanced at each of our offices.
• We have increased communications with our employees on health and safety measures.
If you would like more information or have any questions, please contact our Customer Service Department at 519-737-6640 and they will direct you accordingly.
Regards,
Joe Barile
General Manager
Essex Powerlines Corporation
