New Meter Socket Standard
Thursday, 11 August 2016 14:50

Please be advised that there is a new Meter Socket Standard effective immediately.
The installation of all new services is required to comply with this standard.
Any new service that is currently in progress where there meter socket is already installed will be energized with the currently installed meter socket by October 31, 2016. However, any new service that is currently in progress where the meter socket is not yet installed and approved by the Electrical Safety Authority is required to install one of the approved meter sockets outlined in the attached Meter Socket Standard. As of November 1, 2016 a new service will not be energized if found to be non-compliant with the installation of the aforementioned new Meter Socket Standard.




 
PEAKSAVER activation today, August 11 from 3-7pm
Thursday, 11 August 2016 14:31

Attn: PEAKSAVER CUSTOMERS

There will be an activation today, August 11 from 3-7pm

 
Notice to customers regarding potential Canada Post work stoppage
Monday, 04 July 2016 11:57

Re:    Notice to customers regarding potential Canada Post work stoppage


Essex Powerlines will continue to issue bills on the regular billing dates, and be delivered using other means when possible. Customers on eBILLING will continue to receive uninterrupted email notifications regarding their eBILL. Please note that customers are still responsible for keeping their account current through the duration of the potential Canada Post work stoppage. Failure to do so will still result in late fees and being subject to the disconnection process. Customers can continue to utilize our eCARE system to access their account information.  This is an opportune time for customers to sign up for eCARE and/or eBILLING. This will allow you to view your account status and access current and past bills. For more information on eCARE please visit http://myaccount.essexpowerlines.ca For assistance in setting up eBILLING and eCARE please call our customer service department at 519-737-6640. Additionally, customers can email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call our customer service department at 519-737-6640 requesting billing information and/or account balances.

Payments can be made at any Financial Institution or via Internet or Telephone Banking. Our automated phone system will also accept payments through the Paymentus feature by dialing 519-737-6640. Payments can also be made in person at the Essex Powerlines office located at 2730 Highway 3, Oldcastle ON, N0R 1L0 between 8:30am and 4:00pm on Monday to Friday.

 
Cheque Scam
Thursday, 24 March 2016 12:47

Please be advised that customers are receiving cheques for large amounts from “Essex Power Group” THIS IS A SCAM. Please do not cash the cheque and mail the entire mailing including the cheque, envelope and any additional contents directly to:

Essex Power

Attention Gilbert Iovino

200-2199 Blackacre Dr

Oldcastle On N0R 1L0


Customers are being advised to contact Canadian Anti-Fraud Centre immediately if you receive a suspicious call at 1-888-495-8501.

Customers with questions about their accounts can call Essex Powerlines at 519-737-6640.

 
Consumer Alert: OEB Warns Consumers of a Possible Scam
Thursday, 28 January 2016 15:40



Consumer Alert: OEB Warns Consumers of a Possible Scam

Toronto, ON – The Ontario Energy Board (OEB) is alerting Ontarians to a possible telephone scam. The OEB has received reports that individuals, claiming to be affiliated with the Ontario Electricity Support Program (OESP), were calling to request access into consumers’ homes. In two incidents last week, residents were contacted about the OESP, and notified that a home inspection was a condition of the program.


The OEB wants consumers to know that the OESP application and approval process does not require a home visit. OEB staff do not conduct a home audit, check furnaces or install equipment for this or any other program.
The OEB is taking these reports very seriously and is investigating further. If we determine that a company has broken the law or OEB rules, we will take enforcement action which could include charging a penalty and suspending, or taking away, a company’s licence to operate.


Consumers with questions or concerns about any sales calls or door-to-door experiences are encouraged to contact the OEB at www.ontarioenergyboard.ca within the hours of 8:30a.m. – 5p.m., Monday to Friday.
Quick Facts:


• OESP eligibility and acceptance do not require a home audit or the installation of new equipment.
• If a salesperson comes to your door, be sure to ask for identification and a business card.
• Remember, never share personal information (for example, an electricity or gas bill) with a salesperson unless you want to enter into a contract.
• If you are a customer of an electric utility and in a lower-income home, you may qualify for a reduction on your electricity bill through the OESP.
• Consumers interested in the OESP can apply online at OntarioElectricitySupport.ca or call 1-855-831-8151 for assistance.
• Eligibility for participating in the OESP is based on only two factors:

1. The number of people that live in your home; and
2. Your combined household income.

About The O.E.B.


The Ontario Energy Board is an independent and impartial public regulatory agency. We make decisions that serve the public interest. Our goal is to promote a sustainable and efficient energy sector that provides consumers with reliable energy services at a reasonable cost.

 
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