Bogus Collection Calls
Friday, 19 September 2014 11:22

Consumer Alert: Bogus Collection Calls

This is a consumer alert warning customers about “threatening phone calls” to pay their hydro bills. Some electricity customers have been receiving aggressive phone calls demanding that they pay their electricity bills via electronic wire transfer or a credit card. Customers are then told if they don’t make a payment their hydro will be disconnected. Customers are asked to call a 1-800 number that connects to a fake billing department. Payment acquisition for overdue accounts is not conducted in this way. Customers are asked to never provide any personal information to unknown people over the phone. If you believe you’re a victim of fraud, you’re encouraged to contact Windsor police.

Customer Satisfaction Telephone Survey
Wednesday, 10 September 2014 08:38

Innovative Research Group, on behalf of Essex Powerlines, will be conducting a customer satisfaction telephone survey. This survey will take place October 6th to the 13th to randomly selected electricity customers in our service territory and will assist in improving your service. Your participation is greatly appreciated.

Friday, 08 August 2014 14:28


The Saskatchewan provincial government recently ordered Sask Power to replace approximately 105,000 recently installed Smart Meters due to fire concerns (there were 8 reported fires from these Smart Meters). These were Sensus brand smart meters. We do not utilize the Sensus brand meter in our system. We use Elster smart meters. We are not aware of any similar fire issues with Elster smart meters.

Consumer Alert
Friday, 30 May 2014 07:25

The OEB does not bill consumers. If you receive an e-mail about an unpaid OEB invoice please contact our Consumer Relations Centre.
For OEB Consumer Relations Centre information please visit this link


Ontario’s System Wide Electricity Supply Mix - 2013 Data
Thursday, 01 May 2014 08:16

Disclosure to Consumers - Ontario’s System Wide Electricity Supply Mix

2013 Data

The Ontario Energy Board (OEB) posted updated supply mix data with information from 2013 earlier this week. As per Ontario Regulation 416/99 and the OEB Directive, this information is required to be disclosed to consumers.

Under Ontario Reg. 416/99, electricity retailers including distributors that provide standard supply service  are required to disclose to consumers  information regarding the Ontario system-wide electricity supply mix in the manner established by the OEB.

In March 2000, the OEB issued a Directive, setting the minimum standards under which local distribution companies (LDCs) must disclose information to electricity consumers. In accordance with that directive, a provider of standard supply service (i.e. LDCs) is required to disclose the system-wide electricity supply mix to a consumer through a mailing that contains the Electricity Facts label annually.

Under the same O. Reg. 416/99, the Ministry of Energy is responsible for providing Ontario’s electricity supply mix data for electricity suppliers. The following discloses the system-wide supply mix data for 2013:


System-Wide Electricity Supply Mix (2013)



This data must be used by electricity suppliers (electricity retailers and LDCs) for the purposes of complying with the disclosure obligations of O. Reg. 416/99 and the Directive. This data should be considered current until further notice.

The Ontario’s System-Wide Electricity Supply Mix: 2013 Data posted by the OEB can be accessed from the OEB web site.


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