Essex Powerlines 2015 Scorecard
Thursday, 29 September 2016 15:25



Essex Powerlines 2015 Scorecard

On September 30, 2016, the Ontario Energy Board published Essex Powerlines Performance Scorecard. The Scorecard has been designed by the Ontario Energy Board to track and show our performance gains over a five-year period. More information about Essex Powerlines' Performance Scorecard can be found by clicking here and visiting our Electricity Sector page.

Essex Powerlines Corporation Performance Scorecard

Click here to DOWNLOAD the Essex Powerlines Scorecard

Cliquez ici pour télécharger Essex Powerlines Scorecard

Click here to DOWNLOAD the Scorecard Frequently Asked Questions

 
New Meter Socket Standard
Thursday, 11 August 2016 14:50

Please be advised that there is a new Meter Socket Standard effective immediately.
The installation of all new services is required to comply with this standard.
Any new service that is currently in progress where there meter socket is already installed will be energized with the currently installed meter socket by October 31, 2016. However, any new service that is currently in progress where the meter socket is not yet installed and approved by the Electrical Safety Authority is required to install one of the approved meter sockets outlined in the attached Meter Socket Standard. As of November 1, 2016 a new service will not be energized if found to be non-compliant with the installation of the aforementioned new Meter Socket Standard.




 
PEAKSAVER activation today, August 11 from 3-7pm
Thursday, 11 August 2016 14:31

Attn: PEAKSAVER CUSTOMERS

There will be an activation today, August 11 from 3-7pm

 
Notice to customers regarding potential Canada Post work stoppage
Monday, 04 July 2016 11:57

Re:    Notice to customers regarding potential Canada Post work stoppage


Essex Powerlines will continue to issue bills on the regular billing dates, and be delivered using other means when possible. Customers on eBILLING will continue to receive uninterrupted email notifications regarding their eBILL. Please note that customers are still responsible for keeping their account current through the duration of the potential Canada Post work stoppage. Failure to do so will still result in late fees and being subject to the disconnection process. Customers can continue to utilize our eCARE system to access their account information.  This is an opportune time for customers to sign up for eCARE and/or eBILLING. This will allow you to view your account status and access current and past bills. For more information on eCARE please visit http://myaccount.essexpowerlines.ca For assistance in setting up eBILLING and eCARE please call our customer service department at 519-737-6640. Additionally, customers can email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call our customer service department at 519-737-6640 requesting billing information and/or account balances.

Payments can be made at any Financial Institution or via Internet or Telephone Banking. Our automated phone system will also accept payments through the Paymentus feature by dialing 519-737-6640. Payments can also be made in person at the Essex Powerlines office located at 2730 Highway 3, Oldcastle ON, N0R 1L0 between 8:30am and 4:00pm on Monday to Friday.

 
Cheque Scam
Thursday, 24 March 2016 12:47

Please be advised that customers are receiving cheques for large amounts from “Essex Power Group” THIS IS A SCAM. Please do not cash the cheque and mail the entire mailing including the cheque, envelope and any additional contents directly to:

Essex Power

Attention Gilbert Iovino

200-2199 Blackacre Dr

Oldcastle On N0R 1L0


Customers are being advised to contact Canadian Anti-Fraud Centre immediately if you receive a suspicious call at 1-888-495-8501.

Customers with questions about their accounts can call Essex Powerlines at 519-737-6640.

 
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