ATTN Peaksaver customers
Wednesday, 29 July 2015 12:29

ATTN Peaksaver customers: Due to High Peak Demand, there will be an activation of your Peaksaver thermostats on July 29, 2015 from 2-6pm


 
New Phone Scam
Thursday, 09 April 2015 06:31

Hydro companies in Ontario are getting reports of scammers claiming to be from the company's collection and billing department. The caller asks a few questions and states the customer's account must be paid immediately. The customer is provided payment options such as prepaid debit, PayPal, or wire transfer that must be completed in a very short time period or power will be cut off.

Customers are being advised to contact Canadian Anti-Fraud Centre immediately if you receive a suspicious call at 1-888-495-8501.

Customers with questions about their accounts can call Essex Powerlines at 519-737-6640.

 
Silent Shoppers Scam
Thursday, 02 April 2015 13:03

Essex Powerlines is getting reports relating to a SILENT SHOPPERS scam. Individuals are being sent check payments purportedly issued by Essex Powerlines Corporation and thereafter being asked to deposit the same. Please be advised that Essex Powerlines Corporation is in no way connected to this fraudulent scheme.

Customers are being advised to contact Canadian Anti-Fraud Centre immediately if you receive a suspicious call at 1-888-495-8501.

Customers with questions about their accounts can call Essex Powerlines at 519-737-6640.

 

 

 
Paperless Billing Contest Winners
Monday, 09 February 2015 11:09

Congratulations to the Winners

of the Paperless Billing Contest!

They each won a $500 credit towards their Essex Powerlines bill!

CONNIE from Leamington

CONNIE from Leamington

BRIAN & STEPHANIE from Amherstburg

BRIAN & STEPHANIE from Amherstburg

CHERYL & DENNIS from LaSalle

CHERYL & DENNIS from LaSalle

KEN from Tecumseh

KEN from Tecumseh



 



 

 
ESA Directs LDCs to Remove and Stop using Sensus 3.2 Remote Disconnect Meters
Friday, 23 January 2015 07:58

Essex Powerlines uses Elster meters only and does not have any of the Sensus meters that are the subject of the recall. Therefore Essex Powerlines is not subject to the Electrical Safety Authority’s direction to remove them.  There has been no issues with said Elster meters.



January 22

ESA Directs LDCs to Remove and Stop using Sensus 3.2 Remote Disconnect Meters

The Electrical Safety Authority (ESA) has issued a bulletin (please click here) notifying all LDCs in Ontario to replace and discontinue use of the iConATM Generation 3.2, remote disconnect meters manufactured by Sensus. This morning the ESA held a technical briefing for all LDCs regarding this bulletin.

ESA conducted a due diligence safety review under the Electricity Act and Regulation 22/04 and found that this particular meter was susceptible to a type of failure through arcing between components of the meter due to water/moisture and other contaminants getting inside the meter.  According to the ESA, there are 5,400 of these types of meters installed in Ontario.


Please note that the ESA has required all LDCS to remove these meters from service as soon as possible and by no later than March 31, 2015.


ESA is requesting all LDCs to acknowledge receipt of their bulletin by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it as soon as possible and latest by noon January 23, 2015. Please include the following in the subject line: Acknowledgement of Receipt of ESA Distributor Bulletin DB-03/15.


ESA is requiring that these meters are not to be replaced with meters of the same hardware design.  Sensus 3.2 meters without the remote disconnect feature have a different hardware design and do not need to be removed.


It is important to note that no reports of serious safety incidents with this meter in Ontario have been received by the ESA, the probability of a serious event has been determined to be low.


If you have any questions the ESA has requested that all questions be directed to ESA at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . For questions on this bulletin please be prepared to quote Bulletin “DB-03/15”.

 
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