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COVID-19 Energy Assistance Program (CEAP)

On January 14, 2021, the Ontario Energy Board changed the eligibility requirements for the COVID-19 Energy Assistance Program so that more customers can receive support .

On June 1, 2020, the Government of Ontario confirmed that it has made $9 million available for the COVID-19 Energy Assistance Program (CEAP) to support residential customers struggling to pay their energy bills as a result of the COVID-19 emergency.

CEAP provides a one-time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. Residential customers may be eligible for up to $750 in support towards their electricity and natural gas bills, and can apply for on-bill credits for both electricity and natural gas separately.

CEAP is being delivered by electricity distributors, gas distributors and unit sub-meter providers (USMPs).

For more information about CEAP, please visit the Ontario Energy Board website.

CEAP Eligibility Criteria

Residential electricity and natural gas customers are eligible for CEAP if they meet all the following criterion:

  • The customer has an account with an electricity distributor, a USMP or a natural gas distributor. Only the customer who is the account holder can submit an application for CEAP.
  • The customer has overdue amounts owing from one or more previous bill(s) since March 17, 2020.

Customers who previously applied but were denied will have their original applications reviewed by utilities and will be contacted directly if they meet the new eligibility criteria.

Customers who previously applied and received an on-bill credit will be notified by their utilities that the funding limits have been increased, and that they can file a new application for additional credits under the new funding limits, to be applied against any current overdue amounts. No customer can receive total CEAP funding that exceeds the new funding limit of $750.

CEAP Benefits

Please note that submitting an application does not guarantee funding to the CEAP benefit. CEAP funding is limited, and utilities and USMPs are expected to process applications in the order in which they are received.

Eligible electricity customers may qualify for a one-time CEAP credit for the electricity or natural gas charges that are overdue on the date of their application for CEAP, up to a maximum of $750.

CEAP Application Form

Please fill out the following form and email it to customerservice@essexpowerlines.ca or print and mail it to:

Essex Powerlines Corporation
2730 Highway #3
Oldcastle, Ontario
N0R 1L0

CEAP funding is limited and applying does not guarantee that your utility has CEAP funding remaining. Applications will be processed in the order they are received.

Frequently Asked Questions

The criteria for eligibility has been broadened by the Ontario Energy Board and the amount of funding available to individual customers has increased. 

Residential electricity and gas customers are now eligible for CEAP if they meet the following criteria: 

  • The customer has an account with an electricity distributor, a unit sub-meter provider (USMP) or a natural gas distributor. Only the customer who is the account holder can submit an application for CEAP.
  • The customer has overdue amounts owing from one or more electricity or gas bills since March 17, 2020.

Customers who previously applied but were denied will have their original applications reviewed by utilities and will be contacted directly if they meet the new eligibility criteria. 

Under CEAP, residential customers may be eligible for a one-time, on-bill credit for electricity and/or natural gas charges that are overdue on the date of their application for CEAP, up to a maximum of $750 on both their natural gas and electricity bills. 

Customers can only receive an on-bill credit once for electricity and once for natural gas.

Yes, but customers can only receive a CEAP credit once for electricity and once for natural gas. Customers who applied and received CEAP support in 2020 may apply again to be considered for the increased funding amount.

No, but funding for the program is limited. Utilities and USMPs are expected to process applications in the order in which they are received. CEAP funding is not guaranteed even after a complete application has been submitted.

The government is making $9 million available for CEAP to support residential energy customers. Each utility and USMP has been allocated a share of that amount, based on how many residential customers they have. Your utility or USMP will stop accepting applications and providing CEAP credits once their allocated hare of CEAP funding has run out. 

If your utility or USMP has CEAP funds remaining, the credit will be applied to the next available bill issued to you after your CEAP application has been assessed as complete by your utility or USMP.

No. Customers who previously applied but were denied will have their original applications reviewed by utilities and will be contacted directly if they are determined to meet the new eligibility criteria by February 15, 2021.

The on-bill CEAP credit covers the charges that are past due, up to a pre-set maximum amount of $750. Setting the level of support for individual customers in this way will assist in achieving the government’s objective of making CEAP available to help the most people affected financially by the COVID-19 emergency.