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COVID-19 Energy Assistance Program (CEAP)

CEAP provides a one time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. The program is being delivered by electricity distributors, gas distributors and unit sub-meter providers (USMPs), in accordance with rules laid out by the Ontario Energy Board. Utilities will be accepting applications as of July 13, 2020.

For more information about CEAP, please visit the Ontario Energy Board website.

CEAP Eligibility Criteria

Residential electricity and natural gas customers are eligible for CEAP if they meet all the following criteria:

  • The customer has an account with an electricity distributor, a USMP or a natural gas distributor. Only the customer who is the account holder can submit an application for CEAP.
  • Customers may qualify if (before March 17) they:
    • Did not have any overdue amounts on their electricity bill on March 17, 2020, the date of the Provincial Declaration of Emergency, or
    • Made at least partial payments on amounts overdue prior to March 17, 2020.
  • The customer (after March 17) failed to make complete payment for the electricity and/or gas charges (as applicable) on at least two bills issued since March 17, 2020, an has an overdue balance on the date of their application for CEAP.
    • If the customer made partial payments on their bills (including payments made under an arrears payment agreement for amounts owing after March 17, 2020), they may still qualify for CEAP.
  • The customer or the customer’s spouse or common-law partner received the Canada Emergency Response Benefit (CERB) or Employment Insurance (EI) at any point after March 17, 2020. The customer is required to confirm that this is the case on their CEAP application form.
  • In the case of an electricity customer, the customer has not received emergency financial assistance for their electricity bills under the Low Income Energy Assistance Program (LEAP) in 2020, and has not received funding under the Ontario Electricity Support Program (OESP) in 2020.
  • In the case of a natural gas customer, the customer has not received emergency financial assistance for their natural gas bills under LEAP in 2020.

CEAP Benefits

Please note that submitting an application does not guarantee funding to the CEAP benefit.

Eligible electricity customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of your application for CEAP, up to a maximum of $115.

The CEAP credit can be higher for eligible electricity customers if :

  • Your home is mainly heated by electricity; or
  • You use one of three specific at-home energy-intensive medical devices: kidney dialysis, mechanical ventilator or oxygen concentrator.

In that case, you may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of your application, up to a maximum of $230. The CEAP application form requires that customers confirm whether they meet either of these two conditions.

Please fill out the following form and email it to customerservice@essexpowerlines.ca or print and mail it to:

Essex Powerlines Corporation
2730 Highway #3
Oldcastle, Ontario
N0R 1L0

CEAP funding is limited and applying does not guarantee that your utility has CEAP funding remaining. Applications will be processed in the order they are received.

CEAP Application Form